Q: Can you provide a free estimate?

A: Yes, We provide free estimates and proposals.

Q: I need to make a report for my roof, is there a charge?

A: We can discuss the issues that we see on your roof at no charge or a quick informal draft. Otherwise, a formal roofing report and survey will be a charge.

Q: Are you licensed?

A: Yes, we are licensed and it is required in the State to be licensed. You can search Illinois roofing contractors at

https://ilesonline.idfpr.illinois.gov/DFPR/Lookup/LicenseLookup.aspx

Q: Are you bonded?

A: Yes, we are bonded. We follow your local town, village, city requirements for surety bonds. Performance bonds add to the cost of the project by 5% to 10%.

Q: Are you insured?

A: Yes, We will be glad to provide a copy of our certificate of liability upon request.

Q: Can you guarantee your jobs?

A: We offer a 10 year material and labor warranty for any workmanship issues. We also work with our manufacturers to give you their warranty on material and labor.

Q: Do I really need to replace my roof, siding, gutters?

A: We will give you our honest opinion. We have ran into many cases where it just needed a good repair instead of replacement.

Q: How long will it take to do my project?

A: Every project is different. Generally, most of our projects take a day or two to complete. We believe that communication is key to any project. We will communicate with you on the details of the scope of work so you have an expectation of how your project will progress.

Q: Do you work with insurance claims?

A: Yes, we hire a public adjuster, appraiser, or an attorney to help with insurance claims. It is important to have experienced staff that have the capability to work with complex cases with your insurance company.

Q: Do you sub out your work?

A: Yes, We do subcontract out our work on a few occasions. Some fields, we are not licensed to do work such as electrical, plumbing, or HVAC work. If we are working with a more complex project such as a fire claim. We will notify our clients that we will subcontract out to these vendors. Otherwise, we may just refer them to these vendors and they may work with them separately.

Q: Do you get permits from the village?

A: Yes, we will always get a permit. Before any project starts, we verify if a permit is required to do your project. In a rare case, we have ran into situations where a permit is not required by that township or village. We will notify you right away and may recommend a performance bond.

Q: Do you do landscaping?

A: No, we do not do landscaping work but we have an excellent partner in business that does quality landscaping.
http://www.awadlandscapes.com